At Perfumerías San Remo we are always available to hear about any complaints, recommendations, suggestions or opinions that you may have.

For us, your opinion is important and taken into account because all feedback helps us improve our services and grow as a company.

Our Customer Service department is at your disposal to resolve any queries as satisfactorily as possible, please contact us at the following email address help@perfumeriassanremo.es .

Please don't forget to provide your order number, photographs of the product and barcode, as well as any information you think is important for us to know regarding the problem. You should always keep the product until you receive a reply from us, as it is possible that the brand itself may also be able to verify its condition. Remember that in the case of discarding the product, it will not be possible to manage your complaint.

However, if you wish to communicate an online consumer complaint through an official platform,
you can do so through the EU's online dispute resolution platform by following this link: 

https://ec.europa.eu/consumers/odr/main/?event=main.home2.show